FAQ

Questions we are asked most often.


If your question isn’t covered here, call or write to us – we answer just as directly as we do here.

  • What does cleaning my property cost?

    That depends on area, use, interval and fit-out – no serious price can be given without those details. After your enquiry we calculate the effort and give you a fixed price with a clearly defined scope of services. The enquiry itself is free and non-binding.

  • How quickly do I get a quote?

    We get back to you within two working days. For straightforward properties you receive the quote directly; for larger or more complex ones we suggest a joint site visit first.

  • Do I have to commit long term?

    No. Maintenance cleaning and property care usually run as a framework agreement with an agreed notice period – we do not require multi-year terms. One-off services such as construction, deep or special cleaning are commissioned with no commitment at all.

  • Who works in my property?

    Our own properly registered staff, trained on your site. We deploy the same people wherever possible so that routines and specifics stay familiar. Where we bring in partner companies for specialist work, we say so openly and remain your point of contact.

  • How do you ensure consistent quality?

    Through three things: a written schedule of services, clear responsibilities and regular checks by the site supervisor. We document the results and discuss them with you – and organise any rectification without you having to chase us.

  • At what times is the cleaning done?

    In a way that disrupts your operations as little as possible: before working hours, after hours or within agreed time windows. Times are set before we start and are not changed unilaterally.

  • Who provides cleaning agents and consumables?

    We bring cleaning agents, machines and working materials – these are included in the price. Consumables such as soap, paper towels or toilet paper can be supplied by you or sourced through us; we then restock them as part of the cleaning.

  • Are you insured if something gets damaged?

    Yes. We hold business liability insurance and provide proof before the contract starts on request. We report damage ourselves – even when nobody would have noticed it.

  • Can cleaning and property care be combined?

    That is exactly what CLEAN. and CARE. are designed for. Both from one provider saves coordination and interfaces: one contact, one schedule of services, one invoice. You can also commission just one area.

  • Do you already offer drone cleaning?

    Not yet as a standard service. TECH. is our innovation area: we are evaluating and building up methods such as drone-assisted façade and glass cleaning. Once they are operationally available we will present them as a regular service – until then we will not promise them.

  • Which area do you work in?

    Our focus is Stuttgart and the surrounding region. For larger properties and portfolios feel free to approach us beyond that radius – we will tell you openly whether we can deliver reliably there.

  • How do I report a problem or request extra work?

    Directly with your dedicated contact – by phone or email. You get a reply telling you what will happen and when. We arrange short-notice extra work where our scheduling allows.

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